CONTACT OFFICER PROGRAMS

Diversity Australia provides organisations with a range of services, from a one-off training program to the complete design and implementation of your diversity strategy.

We train your staff to assist people who may have a perceived issue related to unlawful discrimination or bullying in the workplace including helping them to deal with the emotion and providing them with their organisation’s options and processes for dealing with the issues relating to those policies and procedures.

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The new Workplace Health and Safety and Bullying Laws recommend establishment of Contact Officers within each workforce.  Contact Officer Programs options are 2, 4 and 6 hour programs.  Refresher Programs are available as well as Contact Officer Mentoring options.

A Harassment Officer – sometimes known as a contact officer, equal opportunity officer or equity contact officer – is a staff member who assists employees who experience discrimination and harassment in the workplace.   The contact person should:

  • listen to an employee’s concerns about discrimination or harassment
  • not form a view of the merit of any allegations
  • provide information about the internal complaint process
  • advise the person that in some situations where serious allegations are raised – for example, that may expose the organisation to legal liability – the issue may need to be reported to management and dealt with as a formal complaint
  • where appropriate, provide support for a person if he or she wants to try and resolve the issue personally
  • provide information about available support services; for example, workplace counselling services
  • outline other options available to the person, such as lodging a complaint of discrimination or harassment with an external agency.

The contact person should not be the same person who is responsible for investigating or making decisions about a complaint.

The company contact officer can help to facilitate the process of making an internal complaint of discrimination or harassment. This may help to avoid complaints to external agencies and/or legal action.

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Our Address

BRISBANE, SYDNEY, MELBOURNE

General Enquiries:
1300 362 226
(within Australia)

Outside Australia:
+61 7 3118 6166

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