Professional Advice
The real role of the Contact Officer and how important it is.
Course Delivery
Understand the daily behaviour expected of a Contact Officer/ Equity & Diversity Officer
Dealing with Employees
Assisting staff who may have a perceived issue related to unlawful discrimination or bullying in the workplace.
Online Contact Officer Training and Certification
This comprehensive training program prepares participants to serve effectively as Contact Officers, key personnel who provide confidential support and guidance for workplace issues related to discrimination, bullying, and harassment.Through 13 structured modules, the course covers:
- Core responsibilities and ethical requirements of Contact Officers
- Fundamental concepts of diversity, equity, and inclusion
- Legal frameworks and compliance requirements
- Essential skills in active listening and communication
- Practical approaches to handling complaints and investigations
- Methods for supporting both complainants and respondents
- Strategies for prevention and cultural change
Course Fee: $350 incl GST
Reach Us
Our Address
AUSTRALIA | NEW ZEALAND